Frequently Asked Questions (Piercing Service)
Do you pierce for individuals below 16?
Do you pierce for infants?
Do you pierce two ear lobes simultaneously?
Which part of the ear do you pierce?
What kind of piercing studs can I choose from?
How much does the piercing cost?
Different earrings have different price depending on the designs and material. We recommend you to visit or call any of your nearest outlet for price enquiries.
I have a medical condition (e.g. diabetes, keloid, pregnancy-related issues), can I still have my ears pierced?
I used to have a medical condition but I don't have it now. Can I still pierce my ears?
My previous piercings have closed, but I felt something when I touch my earlobes, can I do a re-pierce?
My previous piercings have closed, can I still re-pierce?
What are the types of piercings do you do?
- Ear Lobe - Cartilage/Helix- Nose* - Re-piercing
*Nose piercing is only available at Wisma Atria outlet. Kindly call to book an appointment beforehand.
Is it painful?
Is it safe?
What should I be expecting during the ear piercing procedure?
2. MARK: We will then mark your piercing position
3. PIERCE: Once you have agreed on the position, we will perform the piercing
Do you use a piercing gun or needle?
How long do I need to keep the piercing studs on?
You may switch your piercing studs to Stellar’s hypoallergenic earrings after the initial healing period. Do avoid frequent changes of ear studs during the first year of piercing.
How long does it actually take for my ear piercings to be fully seasoned?
During the initial stage of healing, your skin will start to form around the ear studs, creating an ear hole. Rough handling on the ear piercing (e.g. pulling, putting pressure on piercing) will irritate the new delicate skin that will result in a delay of healing.
Do follow Stellar’s Aftercare Routine diligently to ensure a quick healing period.
How do I know when my ear piercings have fully healed and seasoned?
To assess your piercing progress, check it with our Piercing Checker.
What is the aftercare procedure?
We will provide you with more aftercare steps and measures after your ear piercing procedure.
Can I use alcohol to clean my ear piercings?
Can I swim after piercing?
If your child has weekly swimming lessons, do plan to get the piercings done after the lesson so that your child will be ready to swim by the following week.
What should I avoid after piercing?
Should I remove my studs before I shower or sleep?
Do you enlarge ear piercings or fix ripped earlobes?
Can you help me pierce with my own ear studs?
Is the price for Helix piercing different?
Can I use my own numbing spray?
Who will be doing my piercing?
What is the difference between Stellar and any other outlets?
Frequently Asked Questions(Silver & Online orders)
What type of silver jewelleries do you have?
We have the different silver jewelleries such as:
Can I shower or swim with it?
Yes. However to ensure long-lasting shine, it is better to remove the jewellery before shower/swimming.
Can I sleep with it?
Yes for selective products only. For products that are not able to bend such as certain silver necklaces, please do not sleep with it.
I notice a colour change on my silver, what can I do?
What you may notice is tarnishing of the jewellery. Tarnishing depends on climate where it will tarnish faster if the surrounding is more humid, pH level of skin and exposure to chemicals. (e.g. pool water, body moisturiser)
To take care of your jewellery, we do sell Silver Polish products such as the Silver Dip solution, Jewellery Dip solution and Jewellery Spray by TownTalk in stores and on our wesbite.
Do you provide polishing service?
We do not provide any polishing service but we do have silver polish products for sale in stores and on our website.
Do you provide repair service?
If your item (except earrings) is defective during the first 14 days from your purchase, you can exchange or return. Please refer to our Exchange or Return Policy.
If you have receipt of your purchase, we will examine the extent of damage and send t repair which may incur additional repair charges.
Can I exchange or refund?
Due to hygiene reasons, we do not accept exchanges or returns unless the item you had purchased is found defective within 14 days from the date of your purchase. This applies to all Silver jewelleries except Silver earrings.
Strictly no exchanges or returns are allowed for Silver earrings. Please kindly check your purchases carefully upon receipt.
For all other Silver jewelleries:
For Returns: If you had received a defective item within 14 days from the date of your purchase, please email us immediately at firstname.lastname@example.org with details of the product defects, photographs of the defects and proof of your purchase. Please allow up to 7 working days from the date of your email, for us to examine and follow-up on the matter. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price using Stellar's shopping voucher.
For Exchanges: You will only be entitled for an exchange within 14 days from the date of your purchase, provided that the item is still under the exchange norms and in sellable condition (intact packaging and original tags, unopened and unused).
Thank you for your understanding.
How to take care of my silver jewellery?
- Remove during shower or swimming for long-lasting shine
- Avoid direct contact with alcohol or chemicals like perfume, hairspray...etc
- When not wearing, clean with water, dry and seal inside zip-lock away from direct heat/sunlight
What shipping methods are available?
The following shipping methods are available;
Same Day Delivery ($12)
Local Registered postage ($5)
How long will it take to get my package?
For Same Day delivery, you will receive your order within 24 hours from the date and time of your purchase.
For Local Registered postage, it will take approximately 5 to 6 working days.
What payment methods are accepted?
We accept all credit card payments via PayPal.
Can I self-collect my items in store?
This option is currently unavailable.
I did not receive my order confirmation email/items!
We apologise for the inconvenience. Kindly email to email@example.com, along with your order number or invoice number.
Do you ship overseas?
Yes, we do ship overseas! All our products are available for shipping except those that has liquid content.
Do take note that in-country tracking is unavailable for all shipping destinations.
Additional taxes may apply to some shipping destinations, on top of the shipping fee and total product price.
Where does it apply?
What information is involved?
To fulfil your order, the Site will collect certain information from you, this includes but not limited to your name, contact number, email address, postal address, payment details, and order. Additional information will be required for custom orders.
Upon visiting the this Site and/or leaving comments on this Site, the Site's server also automatically detects information regarding your internet protocol (IP address, browser type, address of website from which your visit originated, operating system you are using, domain name of your internet service provider, and the pages you visit on the Site and the duration of your visit. These information allows the Site to detect spams and improve services.
Please note that this Site has the ability to retain any data that you provided, even if you do not complete your transaction. Such contact details and data may be used to contact you to enquire why you did not complete your transaction.
How is the information utilised?
Your personal information collected from this Site will be mainly utilised to fulfil orders, settle disputes, provide customer service and or when it is necessary to comply with a legal obligation or court order or legal claim, such as retaining your personal information in relation to your purchases if required by tax law.
Your information will be shared with third-party companies that provide services to this Site such as secured payment websites, delivery companies; where information will be shared only to the extent necessary to perform these services.
Compliance with Laws
This Site may collect, use, retain, and share your information to: (a) respond to legal process or to government requests; (b) enforce agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of other customers.
What rights you have over your data
Age of Consent
Questions & Contact Information
Due to hygiene reasons, we do not accept exchanges or returns unless the item you had purchased is found defective within 15 days from the date of your purchase on this Site. Kindly check your purchases carefully upon receipt. If you receive a defective item, please email us immediately at firstname.lastname@example.org with details of the product defects, photographs of the defects and a proof of your purchase.
Upon receipt of your email, we will fully examine the issue and notify you via e-mail, whether you are entitled to a refund or a replacement as a result of the defect. Please allow us a minimum of 7 working days from the receipt date of your email to follow-up on the status of your inquiry. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using our Site's shopping voucher.
Only regular priced items may be refunded or exchanged. Sale items or any items sold during promotions are non-refundable and non-exchangeable. Eligible items to be exchanged or returned should be in original condition, along with the original packaging.
Exchange, Returns & Refunds
Our policy does not warrant a cash refunds; however, shopping credits or gift vouchers for the value purchase will be offered to you. Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.
Shipping costs incurred from eligible exchanges or returns would not be reimbursed to you. If your eligible return items cost more than $75, it is highly recommended to purchase shipping insurance as we are unable to guarantee the receipt of your eligible returned items.
Let us know your Experience with Us!
Feedback to us on your experience with Stellar. We would love to hear out your thoughts and improve so that we can serve you better. Thank you for reaching out to us!